Terms & Conditions for Amotel Creations

 

  1. Introduction

Welcome to Amotel Creations.

These Terms and Conditions govern your use of our services and products. By placing an order, you agree to be bound by these terms.

  1. Products and Services
  • Product Availability: All products are subject to availability. In the event a product is unavailable, we will notify you promptly and offer an alternative or refund.
  • Custom Orders: Customized balloon and gifts designs must be approved by the Client before production. Once approved, changes may incur additional charges.
  1. Orders and Payments
  • Order Placement: Orders can be placed via our website, phone, or email
  • Payment Methods: We accept payments via Credit/Debit Card, PayPal, Cash, Bank transfer.
  • Full Payment: Full payment is required at the time of order confirmation.
  • Pricing: Prices are inclusive of VAT unless stated otherwise. Any additional charges (e.g., delivery) will be specified at checkout.
  1. Cancellation and Refund Policy
  • Standard Orders:
    • Cancellations must be made at least 48 hours before the delivery/dispatch/collection date for a full refund.
    • Cancellations made less than 24 hours before delivery/dispatch/collection will not be eligible for a refund.
  • Custom Orders:
    • Customized products are non-refundable once production has started.
  • Refunds: Refunds will be processed within 5 working business days via the original payment method.
  1. Delivery and Collection
  • Delivery:
    • Delivery times will be confirmed at the time of order.
    • It is the Client’s responsibility to ensure someone is available to receive the delivery.
  • Collection:
    • Orders for collection must be picked up as confirmed  at the time of order. Failure to collect may result in cancellation without refund.
  • Delivery Charges: Delivery fees are based on location and will be provided at the time of order.
  1. Product Care and Liability
  • Product Care: Balloons are sensitive to heat and cold(wind), sharp objects, and rough handling. Amotelcreations is not liable for damage caused after delivery/collection.
  • Helium Balloons: Float time for helium balloons is estimated but not guaranteed. Environmental conditions may affect performance.
  • Defective Products: Defects must be reported within 24 hours of receipt for a replacement or refund.
  1. Privacy Policy
  • All personal information provided will be handled in accordance with applicable data protection laws (e.g., GDPR).
  • Information collected will only be used for processing orders and improving services.
  1. Force Majeure

Amotelcreations  is not responsible for delays or failure to fulfill orders due to circumstances beyond our control, including but not limited to extreme weather, supply chain disruptions, or acts of God.

  1. Intellectual Property

All designs, images, and branding created by Amotelcreations remain the property of the Company and may not be used or reproduced without permission.

     

    1. Amendments

    The Company reserves the right to amend these Terms and Conditions at any time. Clients will be notified of significant changes.

    For questions or concerns regarding these Terms and Conditions, please contact us at:
    📞 Phone: 07868 433 006
    📧 Email: sales@amotelcreations.com