Returns and Refunds Policy

At Amotel Creations, we want you to be 100% satisfied with your purchase. If for any reason you are not completely happy, we are here to help!

Returns

• You have 14 days from the date you receive your order to request a return.

• To be eligible for a return, items must be unused, unopened, and in the original packaging.

• Perishable items (like edible decorations or food products) cannot be returned for hygiene reasons, unless they are faulty.

• Custom or personalised products are non-returnable unless faulty.

How to Return

• Please contact us at sales@amotelcreations.com with your order number and reason for return.

• Once your return is approved, we will provide instructions on how to send your item back.

• Customers are responsible for return shipping costs unless the item is faulty or incorrect.

Refunds

• Once we receive your return and inspect it, we will notify you about the status of your refund.

• Approved refunds will be processed to your original payment method within 5–10 business days.

• Shipping charges are non-refundable unless the return is due to our error.

Damaged or Faulty Items

• If your item arrives damaged or faulty, please contact us within  24 hours of delivery with photos of the item and packaging.

Exchanges

• We do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order.

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